Sofia Faber

Name: Sofia Faber.

Specialization: Customer Support.

Education/Certificates: Bachelor’s in Psychology; Certificate in Emotional Intelligence for Customer Care.

Working Experience: 4 years in healthcare customer service.

Professional Skills: Empathy, proactive engagement, Microsoft Office.

I focus on understanding customer needs and resolving issues with care and empathy. My psychology background helps me connect with customers and handle tough situations effectively. I am also eager to ensure a positive image of a company or a brand.